• May 7th, 2018
    Cyber Security Update
    According to the Australian Cybercrime Online Reporting Network, a snapshot for the period ending 31 March 2018, showed that the top three cybercrimes reported have not changed in the… Be Sociable, Share! Tweet

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  • April 19th, 2018
    IT Service and Support
    Changing role of IT Service and Support The role of IT Service and Support is changing with the increased reliance on technology in small to medium businesses today. It has… Be Sociable, Share! Tweet

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  • April 19th, 2018
    VOIP Reshaping Business Communications
    Voice communications over the Internet Protocol (VOIP) delivers a range of benefits to businesses when looking at the challenge of Business communications. The key benefits that have driven the… Be Sociable, Share! Tweet

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  • January 30th, 2018
    Recovering Data Files
    Virtually every day, Computer Troubleshooter’s engineers receive an inquiry from small business clients and residential customers asking for assistance with recovering data files. By the time they call, panic… Be Sociable, Share! Tweet

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  • December 30th, 2017
    Virus Free Xmas
    Ho Ho Ho – Have a virus-free Christmas and a malware free New Year. It’s only a few days and holiday season will… Be Sociable, Share! Tweet

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B.E.S.T. Programme

At Computer Troubleshooters we recognise the critical role that computers, networks, and technology in general plays in every small business. From email and word processing to online banking and e-commerce, every small business depends on technology to maximise their productivity and their profitability. But what happens when your technology lets you down? How much staff time is wasted dealing with slow computer or system crashes? How much of your time is spent answering software questions for others in the office? And if your system crashes, how do you recover your data? That’s why we created Business Enhanced Support Technology (B.E.S.T.), the industry’s leading support plan for small businesses.

For a flat monthly fee we do the following:

  • Handle any computer, network, or server problem (including Windows, Virus, & Spyware problems) via remote support or on-site.
  • Monitor your technology 24/7, including preventing up to 80% of all computer problems before our customers are even aware of them.
  • Install advanced remote support tools to enable our team to diagnose and resolve problems quickly if they do occur.
  • Monitor your backup system to be sure your data is backed up safely.
  • Provide a Helpdesk so all your employees have prompt, easy access to high quality support consultants anytime they have a computer question or problem.
  • Manage all your Technology Vendors for you (Internet, Phones, Business Applications.)
  • Guarantee No Downtime (on our Trouble-Free plan.)

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